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Terms and Privacy

Customer Cookies Policy

Last Updated: June 16th, 2022


BLOC PAY INC. (“Bloc Pay”, “we”, “us”, “our” and terms of similar meaning) takes your internet rights seriously. We are committed to transparently describing our cookies practices, including how we collect, use and disclose (a)your personal or personally identifiable information or business information (if and as applicable) (“Information”); and (b) data we obtain from your activity on the Services (as defined below) (“Data”) as part of providing the website (https://www.blocpay.ca/) (the “Website”) and/or the Bloc Pay Software as a Service Software (the “Software”) (collectively, the “Services”). This cookie policy describes how we use “cookies” and other similar technologies, in connection with our Site and Services. To learn more about Bloc Pay-affiliated websites, please see section 4 below. Any capitalized term used and not otherwise defined below has the meaning assigned to it in the Privacy Policy.


We encourage you to read and understand our SaaS and Services terms and conditions (“Terms”) and this privacy policy (“Privacy Policy”) and any other agreement you agree to or enter into with Bloc Pay before using the Services. By accepting the Terms and/or Privacy and/or Cookies Policy or by accessing the Services, you expressly consent to our collection, use and disclosure of your Information and Data in accordance with this Cookies Policy. This Cookies Policy is incorporated into and subject to our Terms.


All other capitalized terms that are not otherwise defined herein obtain their meaning from the Terms.


1. What is a Cookie?

Cookies are small text files that are stored in a computer's browser directory. They help site providers with things like understanding how people use a site, remembering a User's login details, and storing site preferences.


2. Does Bloc Pay use Cookies?

Yes. We use cookies in accordance with our Privacy Policy to ensure that our Services function properly, detect and prevent fraud, understand how visitors use and engage with our Site, and analyze and improve Services.


3. Who sets cookies when I use Bloc Pay's Site?

There are two main types of cookies that can be set:


First party cookies: these cookies are placed and read by Bloc Pay directly when you use our Services; and


Third party cookies: these cookies are not set by Bloc Pay, but by other companies, like Google or Facebook, for site analytics purposes. See further details below on how to manage these cookies.


4. How Bloc Pay Uses Cookies

Cookies play an important role in helping us provide effective and safe Services. Below is a description of the commonly used cookie types and the purposes that apply to them. Each section references Bloc Pay’s Cookie Settings Dashboard, where you can find more information about each cookie, and exercise your choices.


For Bloc Pay-affiliated websites, you can learn more about cookies by visiting those sites directly.


Necessary Cookies

Some cookies are essential to the operation of our Site and Services and make it usable and secure by enabling basic functions like page navigation and access to secure areas of the Site. We use those cookies in a number of different ways, including:


Authentication. To remember your login state so you don't have to log in as you navigate through our Site and dashboard.


Fraud Prevention and Detection. Cookies and similar technologies that we deploy through our Site help us learn things about computers and web browsers used to access the Services. This information helps us monitor for and detect potentially harmful or illegal use of our Services. For example, in order to process payments transactions for our Users, it is necessary for Bloc Pay to collect information about the transaction and the Customer. To help secure these transactions and minimize fraud, we collect additional information through the use of cookies and other technologies in helping to identify bad actors and prevent them from making fraudulent transactions. Customers should check our Users' sites for more information about the use of Bloc Pay cookies for fraud detection.


Security. To protect user data from unauthorized access.


Functionality. To keep our Site and Services working correctly, like showing you the right information for your selected location.


For more information, please see Bloc Pay Settings Dashboard or refer to the Bloc Pay Customer Privacy Policy.


Preference Cookies

Preference cookies are used by Bloc Pay to remember your preferences and to recognize you when you return to our Services.


For more information, please see Bloc Pay Settings Dashboard or refer to the Bloc Pay Customer Privacy Policy.


Analytics Cookies

Analytics cookies help us understand how visitors interact with our Services. We use those cookies in a number of different ways, including:


Site Features and Services. To remember how you prefer to use our Services so that you don't have to reconfigure your settings each time you log into your account.


To Analyze and Improve Our Services. To make our Site and Services work better for You. Cookies help us understand how people reach our Site and our Users' sites. They give us insights into improvements or enhancements we need to make to our Site and Services.


Pixel tags (also known as web beacons and clear GIFs). May be used in connection with some Services to, among other things, track the actions of Users (such as email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.


Third Party Analytics. Through Google Analytics in order to collect and analyze information about the use of the Services and report on activities and trends. This service may also collect information regarding the use of other sites, apps and online resources. You can learn about Google's practices on the Google website. See further details below on how to manage these cookies.


For more information, please see Bloc Pay Settings Dashboard or refer to the Bloc Pay Customer Privacy Policy.


Advertising Cookies

We and our service providers will use cookies and similar technologies on BlocPay.ca to direct Bloc Pay ads to you through targeted advertisements for Bloc Pay Services on other sites you visit and to measure your engagement with those ads.


For more information, please see Bloc Pay Settings Dashboard or refer to the Bloc Pay Customer Privacy Policy.


5. Can I opt-out?

Yes. You can opt out of cookies through our Cookie Settings Dashboard, with the exception of those cookies that are necessary to provide you with our Services. For Bloc Pay-affiliated websites, you can learn more about cookies by visiting those sites directly. Your web browser may allow you to manage your cookie preferences, including to delete and disable Bloc Pay cookies. You can take a look at the help section of your web browser or follow the links below to understand your options. If you choose to disable cookies, some features of our Site or Services may not operate as intended.


Chrome: https://support.google.com/chrome/answer/95647?hl=en

Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

Opera: https://help.opera.com/en/latest/web-preferences/#cookie


6. Questions?

It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email our data controller at concierge@blocpay.ca.


Customer Privacy Policy

Last Updated: June 16th, 2022


BLOC PAY INC. (“Bloc Pay”, “we”, “us”, “our” and terms of similar meaning) takes your privacy rights seriously. We are committed to transparently describing our privacy practices, including how we collect, use and disclose (a) your personal or personally identifiable information or business information (if and as applicable) (“Information”); and (b) data we obtain from your activity on the Services (as defined below) (“Data”) as part of providing the website (https://www.blocpay.ca/) (the “Website”) and/or the Bloc Pay Software as a Service Software (the “Software”) (collectively, the “Services”).


We encourage you to read and understand our SaaS and Services terms and conditions (“Terms”) and this privacy policy (“Privacy Policy”) and any other agreement you agree to or enter into with Bloc Pay before using the Services. By accepting the Terms and/or Privacy Policy or by accessing the Services, you expressly consent to our collection, use and disclosure of your Information and Data in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms.


All other capitalized terms that are not otherwise defined herein obtain their meaning from the Terms.


1. What Information and Data Do We Collect?

(a) General. Our primary purpose in collecting Information and Data from you voluntarily is to provide you with a secure, efficient and customized experience when using the Services. We will only ask for and collect Information and Data that we consider necessary to ensure a positive experience.


(b) Information and Data.


(i) When signing up for a User account, Clients and Users of the Services must provide the Information as requested or where indicated. Where possible, on these forms we indicate which fields are required and which fields are optional. Our primary purpose in collecting Data from you voluntarily is to provide a secure experience. When using the Services, we may collect, without limitation, Information and Data including: your first and last name, company name, email, address, phone number, other information inputted by you and Data generated from your use of the Services.


(ii) As you use the Services, you can, or may be required, from time to time enter or send to us Information, which may include, without limitation, Information that you share on your account as a User or Client.


(iii) You represent that you have the right and authority or have obtained all necessary consents and approvals to provide any Information, including any Information of another individual or entity, that is provided by you to Bloc Pay through the Services or otherwise.


(c) Information and Data Collected Automatically.


(i) When you use the Services, Bloc Pay automatically receives and records Data from your device, including, but not limited to your GPS location, IP address, operating Data, device Data, other Application IDs, cookies, the page you requested, the timing, frequency and pattern of your use of the Services. This usage data may be processed for the purposes of analyzing the use of the Bloc Pay Site and the Software. Unless otherwise stated in this Privacy Policy, Bloc Pay only uses this Data in aggregate form.


(ii) “Cookies” and similar technologies are small files placed on your computer and devices that assist us in providing our Services. We and our third-party service providers use cookies and similar technologies to provide and personalize the Service, analyze use, target advertisements and prevent fraud. You can disable cookies in your browser settings, however, if you do so, some parts of the Service may not function properly.


2. How Do We Use Your Information and Data?

We may use your Information to determine your eligibility to be a Client or to continue to have a User account on the Service. We may also use your Information and Data to provide to you the license for the Services; to provide you with the Services; to communicate with you, either directly or through one of our partners, including for marketing and promotional purposes; to improve our marketing and promotional efforts; to advise of pricing and Service updates; to facilitate transactions and payments (if and as applicable); to resolve service disputes; troubleshoot problems; to analyze usage of our Services; to improve our content and product offerings; to deliver information to you that, in some cases, is relevant to your interests; customize your experience, the content, layout and services; to detect and protect us against error, fraud and other criminal activity; enforce our Terms; to provide you with system or administrative messages; and/or as otherwise described to you at the time of collection. These uses improve the Services and better tailor it to meet your needs, so as to provide you with a secure, efficient and customized experience while using the Services.


3. Our Disclosure of Your Information and Data

(a) General Disclosure. We may share your Information and Data with third parties only in the ways that are described in this Privacy Policy and in accordance with your consent. We will not share, sell or rent your Information or Data to third parties without your explicit consent.


(b) Anonymized Aggregated Data. We may aggregate and anonymize your Data and use and disclose it for a variety of purposes, including analytics, to improve our algorithms, measure service usage, publish summaries and develop new features. We will not display or otherwise disclose information where a User can be identified.


(c) Subsidiaries, Affiliates and Service Providers. We may use the services of subsidiaries, affiliates and third party service providers (collectively, “Third Parties”) in connection with our provision of the Services, including, without limitation, for the processing of payments, off-premise data hosting, communication services, account hosting, and Information collecting and analysis services. We may disclose your Information and Data to the Third Parties in the course of our use of their services. We take care to use Third Parties that we believe are reputable and capable of performing the services we require of them, including, without limitation, the handling of confidential information and Information and Data and the compliance with all applicable laws.


(d) Laws and Jurisdictions. Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your Information and Data if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or any other person’s or entity’s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your Information and Data.


(e) Sale of Business. We may disclose Information and Data to the acquiror or its agents in the course of the sale of our business. If we do this, the disclosure will be subject to confidentiality arrangements customary in such transactions.


(f) Storing and Processing Your Information and Data. In some cases, Information and Data that we collect may be stored or processed outside of the jurisdiction it is received. When that occurs, we continue to protect the Information and Data with appropriate safeguards and data export requirements, but it may be subject to the legal jurisdiction of those countries and governmental authorities in those countries.


4. Communication Preferences

You can always unsubscribe from our commercial and promotional emails, but we may still send you communications relating to your status as a Client and your Users and your use of the Services in accordance with applicable anti-spam legislation.


5. Information and Data Retention

(a) General Retention Policy. We will periodically de-identify (a) Information from collected Data in unused User Accounts; and (b) unnecessary Information from Data collected elsewhere on and/or through the Services. We shall store your Personal Data for as long as required by law or in accordance with the law, or for the purposes stated in this Privacy Policy.


(b) Termination of User Account. If your User Accounts are terminated, we will deactivate them, but we may retain your Information and Data for a certain period of time, in accordance with applicable privacy laws, and disclose it in a manner consistent with our practices under this Privacy Policy.


6. Your Information and Data Rights

In accordance with the applicable privacy laws, you may have the following rights with respect to your Informationand Data:


(a) Right of Access and Portability. You may ask for an overview or copy of your Information and/or Data to be provided to you; and/or transferred to another organization.


(b) Right to Rectification. You may review your Information and delete and/or update it through your User Account or by contacting us, to ensure it is accurate and complete on the Services.


(c) Right to Erasure and Restriction. You may ask us to remove and/or restrict our processing of your Information and/or Data in certain circumstances (e.g. if you believe we have processed your Information and/or Data unlawfully, if you believe that your Information and/or Data is no longer necessary for the purposes in which it was collected or processed, you withdraw your consent (as discussed below). Notwithstanding the foregoing, despite such request, subject to all applicable laws and the terms and conditions of this Privacy Policy, we may still retain your Information and Data for legitimate business interests, to collect any fees owed (if and as applicable), resolve disputes, troubleshoot problems, analyze usage of the Services, assist with any investigations, prevent fraud, enforce our Terms and/or take other actions as required or permitted by law.


(d) Right to Withdraw Consent. Where we have asked for your consent to use and/or process your Information and Data, you can withdraw this consent at any time. We will do our best to accommodate your request, subject to applicable laws and the terms and conditions of this Privacy Policy.


Please contact us at concierge@blocpay.ca if you would like to exercise any of the above rights.


7. Security

We strive to protect your Information and Data by putting in place a range of technical and organizational measures to safeguard and secure the Information and Data we receive from you, including without limitation, security technologies. We are continuously utilizing security measures to protect your Information and Data from unauthorized access or against loss, misuse or alteration. Despite our efforts, we cannot guarantee the security of your Information and Data. Unauthorized entry or use, hardware or application failure and other factors, may compromise the security of your Information and Data at any time. We reserve the right, without any limitation, to investigate any suspected breaches of the Services’ security or information technology or other systems or networks.


8. Changes to This Privacy Policy

Bloc Pay may amend this Privacy Policy from time to time. The use of Information and Data we collect is subject to the Privacy Policy in effect at the time the Information or Data is used. If we make any material changes in the way we use your Information or Data, we will notify you by (a) posting a notice on the Client and User account page of the Software or elsewhere on the Services; or (b) e-mailing you at your e-mail address associated with your Client, Administrator or User account. Clients and Users of the Services are bound by any changes to the Privacy Policy when they use the Services after such changes have been first posted.


9. Questions?

It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email our data controller at concierge@blocpay.ca.